Learn from Delta’s Disaster

I am a frequent flyer on Delta Airlines. Fortunately I did not travel this week and avoided the system outage that resulted in hundreds of cancelled flights. Everyone is talking about how the disruption of service affected travelers and there…

Tame Your Email

Email is the scourge of our modern times. When I co-invented host-based email with my former partner Bob Green in 1984 it was because we found the telephone interrupted our creative processes. We wanted a way to communicate over mundane…

In the Nick of Time?

There is a new trend of employee scheduling that is sweeping through various industries at the present time.  That is the practice of Just-in-Time scheduling.  It is particularly concentrated in restaurants, hotels, and retail outlets, but will probably be spreading…