Susan Scott, CEO & Founder of Fierce, Inc. Rumors, criticisms, anonymous blasts in public forums. You made a well-regarded employee available to industry – but there is a backlash. Why didn’t we throw a going away party? You know what was going on behind the curtain and it was a disaster but what do you disclose […]
How do you motivate employees during times of intense public scrutiny? Read More »
Joseph A Michelli, Author, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Columnist and author Irving Kristol once suggested that leaders need to define that “one big thing and stick with it.” Whenever I consider offering customer experience consulting services for a prospective business client, I interview senior leadership and ask a lot of
Your “One Big Thing” – Going Beyond Success to Achieve Significance Read More »
Noah Fleming, Author, Evergreen: Cultivate the Enduring Customer Loyalty that Keeps Your Business Thriving Customer loyalty is a crutch that lazy businesses have used to bludgeon the public for decades instead of actually providing value. The corporate world (and even more often, small businesses) relied on the twin forces of this nebulous concept of “loyalty” and
The Three Reasons Customer Loyalty is Long Dead…And How To Get Loyal Customers Read More »
The topic being presented today, namely telling the truth in difficult circumstances, can be a difficult one for many people, but it is something that needs to be discussed. The statements made in the following post will not be what some people want to know, but it is ultimately what everyone needs to know. As
The best of Business news, in your inbox.
