Claudia St. John, Author, Transforming Teams: Tips for Improving Collaboration and Building Trust A client called recently with a major worry. “We have a big problem with our customer service representatives (CSRs) not getting along with our sales people. Our CSRs are not being supportive of the new sales associates that we just hired,” she […]
Sales Vs. CSR—Natural Conflicts in the Workplace Read More »
Kevin P. Glynn, Lighthouse Strategic Partners As the business owner and often lead sales producer are you just not enthused anymore? Is your sales force coming up with more excuses than sales? Bugle call! Perhaps it is now time to start retraining and motivating you and your sales force. The past several years have been
Thomas Freese Sales used to be a relatively simple act. Sellers would go out into their respective territories, build relationships, probe for needs, and then espouse the value of their products and services. Don’t get me wrong—sellers are still doing all of these things, it’s just not that simple anymore, and here’s why.
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