One of the “realities” I’ve discovered through the years of business ownership, consulting and speaking, is that the customer or client rarely sees you as YOU see you. This is known as Perceptual Reality. In his book Magical Worlds of the Wizard of Ads, Roy H. Williams defines Perceptual Reality as our imagination. We spend […]
Perceptual Reality Read More »
People erroneously use the terms “excellent” and “exceptional” synonymously, but the two differ. “Excellent” implies a distinction from others but not necessarily rarity. For example, one might comment that a fourth-grade pianist is excellent, but she might be one of many in her class who shares the honor. On the other hand, “exceptional” denotes someone
Challenge Excellence Read More »
Jonathan Erwin The “Bring Your Own” revolution is in full swing. From BYOB restaurants to bring-your-own-bag grocery stores, bring-your-own-beamer (projector) art shows and bring-your-own-device (BYOD) businesses, there is a paradigm shift in how companies create happiness and value for both employees and customers. Executives who understand and leverage this trend can transform their entire organization.
Transforming Your Business with BYOD Policies Read More »
If you have been kind enough to follow my blog, you will then know that I have talked about this phenomenon in the past. However, an article by John Kotter in the November 2012 issue of Harvard Business Review got me thinking deeply about the duality of organizations. In every organization, there is the formal
The Role Of The Informal Network Read More »
