Chip R. Bell, Author, Kaleidoscope: Delivering Innovative Service That Sparkles Growing up on a cattle farm is a chance to see both the promise and perils of freedom. For months cows leisurely graze, sleep in the shade, and drink water from a nearby pond. In the winter when there is no grass, bales of hay are […]
Leaders, Stop Being Your Customer’s Jailer? Read More »
John F. Dowling In 1985, Dick Yuengling took over the family beer business due to the failing health of his father. During that time, three major brewers controlled 70% of the US Domestic beer market. Yuengling’s share was 0.065%. Some independent brewers gave up and sold off to larger competitors. Other smaller brewers followed the
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Julie C. Lellis and Melissa Eggleston Zombies have no motive other than sustaining themselves. On reckless missions to find food at all costs, they alienate and repel others. Businesses can act like zombies, and they are often easy to spot! They may make decisions that don’t prioritize others and pay the price. They can’t move
BJ Gallagher, Author, The Leadership Lessons from Oz “The beauty of metaphor is that it conveys not just information – but meaning.” ~ Warren Bennis, leadership expert Every once in a great while, a metaphorical story comes along that captures the human experience in such a perfect way that it becomes a timeless classic. The Wonderful
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Willy Steiner, President, Executive Coaching Concepts There is a decades-long debate taking place in businesses across the country about the return on investment gained from leadership development efforts. It is a question at the heart of my book, Discover The Joy of Leadership: A Practical Guide to Resolving Your Management Challenges, published on February 6, 2017.
Leadership Development: Investment or Expense? Read More »
Jill Lublin, Author, Profit of Kindness: How to Influence Others, Establish Trust, and Build Lasting Business Relationships Business procedures and management decisions are based on facts and not emotions. As a consequence, business communication strategies are also based on quantifiable factors. This reality makes even the self-proclaimed value-based organizations hard to articulate empathy. Through improvements in
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Jay Coughlan, CEO & MD, TruBalanced Everybody in leadership has some adversity from time to time. The great leaders, the ones we remember and revere, are the ones who find a way to win and move forward with the least collateral damage. Leaders like that are unique, and they do unique things in their organizations,
Jack Litewka, Author, THE SOPHISTICATED MANAGER: Essential Leadership Lessons for Developing High-Performance Team… and Avoiding Critical Mistakes A CEO creates the Corporate Culture. This activity deserves and requires careful thought and communication. If this activity is considered a “nice-to-have”, then the resulting culture is random and becomes “cultural transmission by osmosis” – which is not the
The CEO as “Cultural Excellence Officer” Read More »
Lisa Bodell, Founder & CEO, futurethink In 1944, the Office of Strategic Services—forerunner to the C.I.A.— wrote a field manual for agents looking to sabotage organizations in the name of American national security. The manual included a striking strategy: complication. The agency directed saboteurs to “insist on doing everything through channels. Never permit shortcuts to be
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Genella Macintyre, President of Partners, Discovery Ltd. As a leader, you set the tone for the team, department and organization. Under stress you may appear and act differently than you intend. This impacts you and your team significantly. The “5 Steps to Reducing Stress” can help. I received a call from a very stressed-out young lady. She
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