Guest Blogger

the ceo magazine, customer service

Love is a Strategy

Jim Buchanan, Author, Winning Customer Love Over the past 40 years I’ve worked in lots of different businesses, of all types and sizes, all around the world.  I’ve held jobs on the shop floor, as a route salesman, as a mid-level supervisor and manager and in the C suite, including a couple of CEO roles.  My

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the ceo magazine, self management

How to Stop Workplace Behaviors that Hinder Your Success

Jude Bijou, Author, Attitude Reconstruction: A Blueprint for Building a Better Life At work we display some of our worst behaviors. When an employee makes a mistake during a crucial, high-pressure period, we might get into a negative attitude and our mind screams, “He’s incompetent.”   We all have destructive ways of thinking. While we can’t control such

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the ceo magazine, customer service

The Service Edge

J.E. Karp, Author, The Power of Service: Service Through the Eyes of Customers THERE IS NO QUESTION THAT WHILE QUALITY AND VALUE MAY BRING THE CUSTOMER IN, GREAT SERVICE WILL BRING THEM BACK. Aside from increasing prices or decreasing costs, incremental sales increases result from two factors — repeat business and new customers. The question is, what is it

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