Dr. Albert de Goias Leadership in business is not just the art of directing the motivated or motivating the confused or irresolute person. It is about guiding the emotionally unstable to believe in themselves and tap into their unique insights. A person’s real contribution is not driven by their ability to apply directives, but by […]
Empower Employees through Positive Leadership Read More »
Justin Snell, Director, Dispute Resolution & Forensics, Bennett Thrasher Bad Things Happen As the CEO it’s easy to think that everyone knows, understands and believes in the vision you have for the organization. You like to think that everyone is working to accomplish the organization’s goals. After all, you spent countless sacrificial hours developing a vision
Did Someone Say the “F” Word? – What you need to know about fraud Read More »
Shep Hyken Why should customer service be important to the CEO, or other executive leadership in a company? They typically don’t deal directly with customers. True, but they influence everyone in the company who does. They are the role models that others look up to for guidance. Virtually all employees emulate their actions. In short,
Customer Service in the C-Suite Read More »
Toine Knipping, CEO and Co-Founder, Amicorp Group When we were kids, we experienced the world as big and full of wonders. Anything could be a toy; anything could be fun. Then we were taught that some objects were not ours to play with, as they belonged to our siblings or friends. That birthday pies and cakes were
Creating a Win-Win Business Model Read More »
Jack Godwin What’s the key to managing office politics? It’s like the “broken window” theory of police work, which involves fixing problems when they are small—repairing broken windows and cleaning up litter—to reduce vandalism. The idea is that one broken window sends a signal that nobody cares, and nobody will care about another one. If
Managing Office Politics Read More »
John J. Murphy When people hear the word Zentrepreneur, several questions typically come to mind. What is a zentrepreneur? Who is a zentrepreneur? Am I a zentrepreneur? What limits us from awakening to our inner zentrepreneur? And how do we go about unleashing this extraordinary power and grace? In this article I will answer these
How to Unleash Your Inner Zentrepreneur Read More »
Ian Clough, CEO, DHL Express U.S. For most small and medium-sized business owners and chief executives, the international question looms large, in business plans, strategy sessions, and in late-night calls with anxious investors. For some, the decision has already been made: products are now shipping overseas, and services have taken flight. New sales figures and
Small and Medium Sized Businesses Considering Globalization Read More »
Cynthia Kay No matter what the size of the business, employees are critical to an organization’s success. This is especially true when a business wants to grow or expand. Employees help develop new products and services. Employees manufacture the goods. They provide the service. Employees can help delight a customer or destroy a relationship. So
Hiring the Right Person for a Small Business Read More »
Bobby Campbell Founder & CEO, 3 Interactive and Adkarma Ten years ago, I took two big risks: I founded my first digital media startup company and became a volunteer firefighter. It was a difficult decision at the time. At the same time I was launching my first company, I was making a commitment to one of
Five Ways Firefighting Made Me a More Effective CEO Read More »
Vickie Milazzo It’s a fact: women in business are on the rise. We’ve all heard of Facebook COO Sheryl Sandberg and Yahoo CEO Marissa Mayer, both of whom rocketed through the glass ceiling to become household names. And those two famous females are hardly alone: women now occupy 24% of corporate senior leadership positions around
