Formulate, articulate, communicate, cajole, and inspire individuals and teams to collaborate to create a future that becomes your legacy.
When you move beyond providing “customer service” and connect at a deeper level by providing solutions, it allows you to “understand and care.” It takes the customer’s experience to an entirely new level. When you genuinely care for your customer, they can feel it — it touches their heart. You truly make a difference in […]
MOVING FROM CUSTOMER SERVICE TO EXQUISITE CARE Read More »
Chip R. Bell A crowded Montgomery, AL city bus stopped at its usual spot and a middle-aged African-American woman boarded the bus. As the bus pulled away, she realized every seat was taken and was prepared to take the trip on her feet. But, something changed that stance. Three different white men in three different
The CEO as a Builder of Bridges Read More »
In April, as decreed by the Church of England, we commemorate the life of William of Ockham, an English Franciscan friar and scholastic philosopher who has influenced modern organizational theory—but not enough. Peter Drucker’s medieval counterpart offered the observation that “entities must not be multiplied beyond necessity,” although these exact words never actually appear in
Who Was Occam? And Why Did He Need a Razor? Read More »
Todd C. Williams, Founder & President, eCameron, Inc. We have all seen the headlines. Day after day, government projects seem to fail, costing taxpayers millions of dollars. Transparency in the public sector makes these failures good press fodder. However, the failure rate is not much less in the private sector. And, you would be crazy to
Learning From Government Failures Read More »
Jeremy Kingsley, President, OneLife Leadership For many of us-especially those who had lost count of the polar vortexes by mid-January-winter can’t end soon enough. But the transition is rarely an orderly one. It often starts with a deceptively sunny day in February. Everybody breaks out their light jackets and starts talking about taking walks at lunch,
Leading through a Change of Seasons Read More »
Dr. Rebecca Bigler, director of The University of Texas at Austin’s Gender and Racial Attitudes Lab, has done a number of experiments with preschoolers and colored T-shirts. In one, she took a classroom of 4 and 5 year olds and put half in red T shirts and the other half in blue T shirts . The children
The Open Office Debate Misses the Point Read More »
It’s an exciting time for brain science, which has become a source of buzz in CEO circles. As CEOs grapple with tight competition, workforce issues, slimming margins, technological advancements — all while trying to filter out interfering noise from the Internet, smart phones, and various media — many are turning to neural leadership practices to
Five Neural Leadership Practices for CEOs Read More »
By D. Luke Iorio, PCC, CPC, ELI-MP, President & CEO at iPEC The majority of leadership articles focus on what you can do to better lead, impact, and influence others. However, leading others isn’t possible unless you’re, first, leading yourself. Those around you follow your lead, right? At least that’s the intention. You want your
Leadership is Self Leadership Read More »
Dr. Judith Orloff, Assistant Clinical Professor of Psychiatry, UCLA Are you addicted to power? Many leaders are, and it gets in the way of their personal and professional progress. Here’s a mini-profile of a power-addicted leader. He feels he can control everything–and if he can’t, he’s going to try anyway. He believes he can “make things
Two Ways to Beat an Addiction to Power Read More »
For a long time people have told me they thought I was a really good leader. I accepted that graciously but frankly I never sat down and really analyzed what I was doing. Like many entrepreneurs, I do things by gut instinct- hire people, make capital buying decisions, try new product introductions and much more.
Thoughtful Leadership Read More »
