The people part of business operations.
Many individuals want the prestige of being in Management, yet they lack the understanding that extra work and responsibility is part of the package. The honest truth is that leaders always have to take on more work than others, and often must be prepared to sacrifice additional amounts of their time beyond the norm in […]
With Great Power Comes….More Work Read More »
People frequently ask me about the advisability of testing sales people for pre-employment or succession planning. Don’t do it! I discourage the practice for several reasons. First, the skill set of sales people differs from that of others in the organization. Certainly, the battery of tests I use would determine if a given sales professional
Don’t Get Testy with Salespeople Read More »
John R. Stoker, Founder and President, DialogueWORKS, Inc. When I wrote my book, Overcoming Fake Talk, my first editor commented, “Your first chapter focuses on the importance of results. But every conversation book I’ve ever read always starts with a discussion about results. So, how is yours different?” Great question! After a moment, I explained that
Why Relationships Should Matter to CEO’s and Other Leaders Read More »
The topic being presented today, namely telling the truth in difficult circumstances, can be a difficult one for many people, but it is something that needs to be discussed. The statements made in the following post will not be what some people want to know, but it is ultimately what everyone needs to know. As
Truth be Told….or Not? Read More »
Steve King, Chief Security Officer, Netswitch, Inc. Did you know that cybercrime cost the global economy about $490 billion in 2014, and that the impact to corporations resulting just from the theft of intellectual property alone is estimated $170 billion? This doesn’t include any of the losses to individuals from hacking, nor does it reflect
Cybercrime Is Now One of the Fastest Growing Industries on the Planet Read More »
There is a saying that when you host company in your home, be nice until the very last minute they are your guests. If you are nice until the last ten minutes, and then have “words”, the “words” will be remembered and the good time prior to those last minutes will be forgotten. The Browns
There is a Reason a Game has Four Quarters and Your Game Should TOO Read More »
At first mention, many people immediately assume that resentment in the workplace has to do with the emotions some individuals experience over certain people getting promotions or raises instead of themselves. In some cases this does apply, however there is also a much more insidious way in which the emotion of resentment enters the playing
The Unseen Bane of the Workplace – Resentment Read More »
Working in the corporate world, I quickly became demotivated when I was told what to do. It was as if I did not know my job, was not trusted, engaged, or empowered—all necessary elements of a high-performing team. I challenged my boss one day when she came into my office telling me what I needed
Fostering Effective Decision Making Within Your Team Read More »
When you conduct performance reviews, you have the opportunity to make a difference. That difference relates to your team members and their desires, which in turn translates to reaching corporate objectives. Allow me to explain. The bottom line is a result of your employee’s ongoing behaviors. Those behaviors are effectively demonstrated via a self-motivated individual
Make a Difference with Performance Reviews Read More »
Chip R. Bell Great innovative service leaders view freedom as a crucial characteristic to cultivate ingenuity and creativity. Consider three of the most innovative service cultures—Zappos, Nordstrom and Ritz-Carlton Hotels—and you will discover each is a wellspring of employee freedom. One of Zappos’ core values is “create fun and a little weirdness.” Nordstrom tells employees
Great Innovation Leaders Mine Freedom Read More »
