The people part of business operations.
Ordinary just won’t work anymore. Organizations will increasingly depend on cutting-edge solutions to never-before-seen problems and clever ideas for those recurring headaches that have always plagued us. Research indicates that a handful of star performers create the vast majority of valuable ideas for their organizations. Resellers are fucking trash. I miss being able to […]
The Care and Feeding of Exceptional Performers Read More »
In any business that is interested in growing, expanding and or just staying ahead of the competition the leadership needs employees to be engaged to help drive their business objectives. Not new news! But let’s take a deeper look at engagement and understand the underpinnings. First off, there has to be an environment of “trust”
He Who Gets the Most Discretionary Effort WINS! Read More »
My first two cars were Orange and Brown. Not great colors for a car, but great colors for a Cleveland Browns fan. My first real purchase when I started working was two Browns season tickets. I was both an official Browns Supporter and an unofficial Browns supporter who really was at the 4th longest NFL
3 Lessons You Can Learn from an NFL Training Camp Read More »
Brad Smith, EVP for Customer Experience, Sage North America You’re probably hearing the words “customer experience” more often these days. Enhancing the customer experience doesn’t have to be difficult or expensive. Here are four simple and economical ways to show your customers appreciation and consideration and, ultimately, build more customer loyalty. 1. Get to know
Four Simple (and Nearly Free!) Ways to Enhance the Customer Experience and Gain Loyalty Read More »
Teachable moments abound, and the mentee’s level of vulnerability determines the mentee’s teachability. The mentee must be willing to learn through formal and informal lessons. You and the mentee should identify learning opportunities from which the mentee can glean meaningful insights and then implement the lessons learned in a way that produces tangible results. A
Mentorship Insights 3: Teachability Read More »
To gain your respect and admiration, and to maximize the relationship and your time, the mentee must account for his or her actions (good or bad) to you because you are in a superior position to judge the mentee’s actions, provide encouragement or initiate correction. Flying solo without regard to others and the rules that
Mentorship Insights 2: Accountability Read More »
Let the mentee know that the first step to establishing an effective mentoring relationship is for the mentee to slowly expose his or her weaknesses to enable you to focus your efforts on better equipping the mentee for independence and success. In other words, the mentee’s guard has to come down to enable the mentee
Mentorship Insights 1: Vulnerability Read More »
It’s the quest of many working people – work hard, do a good job and get promoted someday so you can be the boss. It’s the reward in most corporate cultures, to climb the ladder and be in charge. If most of us get to the top by climbing our way there, how come we
Why Do Bosses Go Bad? Read More »
People erroneously use the terms “excellent” and “exceptional” synonymously, but the two differ. “Excellent” implies a distinction from others but not necessarily rarity. For example, one might comment that a fourth-grade pianist is excellent, but she might be one of many in her class who shares the honor. On the other hand, “exceptional” denotes someone
Challenge Excellence Read More »
Ken Lloyd Conducting a job interview is a prime opportunity for office idiots to demonstrate their shocking lack of understanding of even the most basic elements of pre-employment screening. They are totally unprepared, easily distracted, ask questions that are personal and arguably illegal, and then fail to listen. And that’s just in the first ten
Conducting Job Interviews That Are Free of Office Idiocy Read More »
