Donna Cutting, Author, 501 Ways to Roll Out the Red Carpet for Your Customers Smart small business owners know that when you roll out the red carpet for your customers it means repeat business, and referrals. However, how can you give champagne-style service when you’ve got a beer budget. Delivering red carpet customer service does […]
Can Small Businesses Roll Out the Red Carpet for Customers? Read More »
Patrick J. Stroh, President, Mercury Business Advisors CEOs and entrepreneurs never get a moment’s rest. You pour tremendous volumes of blood, sweat and tears into creating and launching your new product or business—and then, before you have a chance to catch your breath, all that hard work is in jeopardy of becoming irrelevant. Customers are
Innovate to Solve Current, Real Business Problems! Read More »
Each year clients hire me to help them make tough decisions, but in the process, I learn as much as they do. Some of the things I discovered this year reinforced lessons I discovered previously, but every year brings surprises too. Here are my recommended New Year’s resolutions for anyone who wants to improve a
Business Resolutions for 2016 Read More »
Janice DiPietro, CEO, Exceptional Leaders International As CEOs we have all felt how lonely the role can be and the multiple and often conflicting demands placed upon us. This becomes amplified as our various constituencies of stakeholders begin the chant relative to the New Year. What is our plan? How will we ensure a successful
Advice to CEOs in Planning for 2016 Read More »
Charlie Fusco, CEO, Synergixx, LLC If you’re a small company desiring or experiencing rapid growth – jump in–but do so cautiously. Clearly, you’re producing a valuable service or product, but without careful strategies to manage your growth, the business can plummet as quickly as it rose. SAVE MONEY TO MAKE MONEY Rapid expansion, especially for
Rapid Growth Strategies for Small Businesses Read More »
John Oechsle, CEO of Swiftpage The year is coming to a close, which means it’s time to start looking at the exciting opportunities 2016 will have to offer your small business. You’re probably thinking, “If only I had more time today!” but what you should really be doing is focusing on areas you can improve
Small Business Optimization Tips for 2016 Read More »
Tom Crowley, CEO, MBX Systems No one wants to turn customers away, but sometimes it’s the best path to growth. If customers fall outside the scope of your core competencies or otherwise place a burden on your resources that is disproportionate to the payback in profits, trimming the customer base – as painful as it
When Customers Don’t Fit Read More »
David Spitz, CEO, ChannelAdvisor I’ll never forget the sound of the bell ringing. As I stood on the platform of the New York Stock Exchange, surrounded by our senior leadership team, I knew it was a moment I would never forget. The jubilation was like the final ringing of the class bell on the last
From Private to Public: Lessons Learned from the IPO Process Read More »
Andy Duncan, Founder, Netslingers Most companies rejoice in gradual steady upward progress in revenues and after-tax profit. But what if an organization wants exponential growth instead? How is that achieved? One essential to realizing extraordinary growth comes from the belief or expectation that it CAN happen. Exceptional results are produced from visionaries who are blind
The 80/20 Principle Multiplied: The Law of the Vital Few Read More »
~~In this morning’s Wall Street Journal, writer Ben Fritz talks about Disney’s ability to turn movie hits into “Profits Ever After.” Each movie mega hit becomes its’ own franchise, with a dedicated team focused on turning that movie hit into successful and profitable rides, toys, clothes, video games and more. In the advertising business, we
Does Your Company Have Legs? Read More »
