employee engagement

The Dirty Little Secret About “Employee Engagement”

There is currently a lot of enthusiasm for the concept of employee engagement. This is because of substantial amounts of credible research showing a strong positive correlation between higher engagement levels and better business results. Things like “research” and “business results” sound like solid, respectable things to deal with. But here’s the dirty little secret […]

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the ceo magazine, teamwork

Coming to grips with “the intangibles”

Very broadly stated, business leaders have two categories of responsibilities to attend to: 1) the tangible, measurable-to-n-significant-digits hard stuff; and 2) the intangible, perhaps-measurable-but-only-by-proxy-at-best soft stuff. Most leaders are more comfortable working in category #1 since they also generally have a bias toward logical, rational, data-driven approaches to the issues at hand. I raise these

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