Few people admit to poor communication habits—much less habits that can cost them a promotion, a job, or a deal. Yet we’ve all seen the following bad habits in colleagues from time to time—and for some, they occur on a daily basis. Guard against letting these creep into your own interactions with staff, peers, or […]
10 Leadership Communication Habits That Ruin Relationships Read More »
As a leader, you create the culture that either helps your teams thrive––or barely survive. Obviously, no leader intentionally stalls or stymies a team. But even the best leaders occasionally make mistakes that freeze their people rather than free them to excel. Here’s how that happens: Avoid These 5 Mistakes Leaders Make That Cripple Teams
5 Leader Mistakes That Cripple Teams Read More »
Karissa Thacker, Founder & President, Strategic Performance Solutions Inc. Feedback has become the new f word in the workplace. It is starting to make people more uncomfortable than the other f word that you probably thought of. Delete the word “feedback” from your workplace vocabulary now. I will offer up some useful phrases that might
Never Ask For “Feedback” (or Give It) Read More »
Cornelia Gamlem and Barbara Mitchell, Authors, The Essential Workplace Conflict Handbook A common dilemma for many CEOs is whether their team members and the firm’s associates are giving them honest feedback or merely telling them what they want to hear. Are major problems being covered up? Are major problems being solved without making the CEO
Are Your Expectations Clear? Read More »
Brad Smith, EVP for Customer Experience, Sage North America You’re probably hearing the words “customer experience” more often these days. Enhancing the customer experience doesn’t have to be difficult or expensive. Here are four simple and economical ways to show your customers appreciation and consideration and, ultimately, build more customer loyalty. 1. Get to know
Four Simple (and Nearly Free!) Ways to Enhance the Customer Experience and Gain Loyalty Read More »
David Hassell No doubt you’ve fine-tuned the art of communicating to your employees. But what about turning the tables the other way? Since employees are closest to your business, they are the most likely source of new and innovative ideas. Do you really know how to tap into that valuable resource and what to do
Employee Info: Why It’s Golden Read More »
