John Hornick, Author, 3D Printing Will Rock the World One Machine Does It All US manufacturing output has steadily increased since the end of World War II, but manufacturing jobs peaked around 1975 and have been declining ever since. This means that US manufacturers have become very efficient, making more things with fewer people. But as […]
3D Printing New Jobs Read More »
Robert Reid, CEO, Intacct When it comes to outstanding customer service, I say live by the Platinum Rule: “Do unto others as they would want to be done unto.” Treat customers the way they want to be treated, not the way you would want to be treated. This requires you to understand their perspective and what
Customer Obsession 2.0: the Platinum Rule Read More »
Joseph A Michelli, Author, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Columnist and author Irving Kristol once suggested that leaders need to define that “one big thing and stick with it.” Whenever I consider offering customer experience consulting services for a prospective business client, I interview senior leadership and ask a lot of
Your “One Big Thing” – Going Beyond Success to Achieve Significance Read More »
Gary Douglas Empowering your team is about you, far more than it is about your team. As an unconventional leader, you start empowering them (and yourself) by giving up control. You may desire to control everything, and if you are willing to let it go, you and your team will together create so much more
3 Unconventional Ways To Empower Your Team Read More »
It’s 5 p.m. and you’re ready to leave the office and make the journey home. How do you spend this time between destinations? You could lament the inevitable rush-hour traffic, or tune in to your radio station of choice. But you can also use this time to reflect on your day and gradually switch gears
Homeward Bound: Four Questions to Ask Yourself on Your Drive Home from Work Read More »
A number of movies have been released just in time for spring break. I have watched with amusement as the critics have taken aim at movies like My Big Fat Greek Wedding 2 and Batman vs Superman. The website Rotten Tomatoes rates films with its Tomatometer™ rating. According to the site the rating is “based
Get Out the Popcorn Read More »
William Dann, Founder & President, Professional Growth Systems, LLC, Popular organizational development literature is filled with articles about how the millennial generation is compelling managers and theorists to re-examine management practices. Annual Gallup surveys have consistently shown that only one-third of workers are “engaged in their jobs.” Gallup defines engaged employees as “those who are involved
Supervision Re-Defined Read More »
Ask most people what business they’re in and they’ll likely tell you what they do for a living. Some will define themselves by the product they produce or the services they provide, others will default to their job title or their role as a way of defining their business. The problem with these definitions is
Do You Know the Business You’re Really In? Read More »
Business travel continues to be an integral part of managing a successful business. Establishing a robust, results-oriented corporate travel management program involves many components. The establishment of a concise travel policy, appropriately managing travel expenses and ensuring that both travelling employees and your business are satisfied with travel management results will demonstrate a positive return
Attract and Retain Top Talent by Effectively Managing Duty of Care Read More »
Bryan Miles, CEO, eaHELP When you’ve started an organization from the ground up, it can be really tempting to keep it a one-man (or woman) show. You’re the one who’s taken the risks, endured the sleepless nights, poured out the sweat and tears to get your company off the ground. But in order to keep your
Get Out of Your Own Way for Company Growth Read More »
