Ruth Ross, Speaker, Author, Engagement Evangelist Most times, when we hear the word engagement we immediately travel to that exciting moment when two people come together and pledge love, dedication and the remainder of their lives together. But engagement is more than the magical moment that occurs between two people. Engagement is the act of pledging […]
The ROI of Achieving The Magic Of Employee Engagement Read More »
Stephanie Chung, Executive Coach, Sales Mentor and Business Advisor Glossophobia is the fear of public speaking. According to Glossophobia.com, as many as 75 percent of people have the fear of public speaking. This number can be quite frightening considering we have many business executives around the world expected to lead entire companies but may hold back due
Five Powerful Public Speaking Tips for Senior Business Leaders Read More »
John Hornick, Author, 3D Printing Will Rock the World One Machine Does It All US manufacturing output has steadily increased since the end of World War II, but manufacturing jobs peaked around 1975 and have been declining ever since. This means that US manufacturers have become very efficient, making more things with fewer people. But as
3D Printing New Jobs Read More »
Robert Reid, CEO, Intacct When it comes to outstanding customer service, I say live by the Platinum Rule: “Do unto others as they would want to be done unto.” Treat customers the way they want to be treated, not the way you would want to be treated. This requires you to understand their perspective and what
Customer Obsession 2.0: the Platinum Rule Read More »
Joseph A Michelli, Author, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Columnist and author Irving Kristol once suggested that leaders need to define that “one big thing and stick with it.” Whenever I consider offering customer experience consulting services for a prospective business client, I interview senior leadership and ask a lot of
Your “One Big Thing” – Going Beyond Success to Achieve Significance Read More »
Gary Douglas Empowering your team is about you, far more than it is about your team. As an unconventional leader, you start empowering them (and yourself) by giving up control. You may desire to control everything, and if you are willing to let it go, you and your team will together create so much more
3 Unconventional Ways To Empower Your Team Read More »
William Dann, Founder & President, Professional Growth Systems, LLC, Popular organizational development literature is filled with articles about how the millennial generation is compelling managers and theorists to re-examine management practices. Annual Gallup surveys have consistently shown that only one-third of workers are “engaged in their jobs.” Gallup defines engaged employees as “those who are involved
Supervision Re-Defined Read More »
Bryan Miles, CEO, eaHELP When you’ve started an organization from the ground up, it can be really tempting to keep it a one-man (or woman) show. You’re the one who’s taken the risks, endured the sleepless nights, poured out the sweat and tears to get your company off the ground. But in order to keep your
Get Out of Your Own Way for Company Growth Read More »
Jeffrey Phillips & Alex Verjovsky, Authors, OUTMANEUVER: OutThink, don’t OutSpend As a CEO you know how much pressure there is to perform. You want to hit the ground running, but you cannot afford to make too many mistakes. Your board and your investors expect growth. Customers demand new products and exemplary service. As a CEO I grew a
The Board of Director’s Timeline Read More »
Peter Browning and William Sparks Is it better to separate the role of chairman from that of CEO? Does the separation really enhance board governance and effectiveness? The answer to these questions may lie in a lack of understanding of how boards function. Do some Chairman/CEOs or CEOs try to control and manage their boards
Should CEO and Director Be Separate Roles? Read More »
