Formulate, articulate, communicate, cajole, and inspire individuals and teams to collaborate to create a future that becomes your legacy.
David Berman, President, RingCentral How RingCentral Maintains Core Values During Rapid Growth When Vlad Shmunis, RingCentral’s founder and CEO, brought me on to his team, he asked me to lead the company’s growth with larger customers and rally the organization to the next level. In startup mode, the team was very small, fast and intense. As […]
Are you often faced with conflicting situations and mixed-message demands from your board, your team, key stakeholders, and the market? Take risks to grow dramatically and protect your current stability. Seek to maximize sales and watch the bottom line. Build future leaders and prove leadership excellence now. Paradox thinking is “and” thinking. It enables balanced management of interdependent conflicting objectives. Adopting
Paradox Thinking: A New and Counterintuitive Way to Solve Problems Read More »
New excuses for inferior performance crop up just as fast as one can whack them down—reminiscent of Whack-a-Mole, a game that involved forcing individual plastic moles back into their holes by hitting them directly on the head with a mallet. This week I encountered a new breed of mole related to a hospital’s low patient
Excuse Me. Do You Mind if I Deliver Inferior Performance? Read More »
“You can pretend to care, you cannot pretend to be there,” wrote Texas Bix Bender in his book Don’t Squat With Yer Spurs On! Bender was describing a vital feature of leadership—command presence. People who spend more than twenty minutes in the military know the power of command presence. Officer school candidates are drilled on the
Diversity and Inclusion in corporate America may seem like buzz words, just a lot of hype. But, it is becoming more and more important to the fabric of many of the large companies for which I work. I have helped many of them create communications around their diversity efforts and in the process I have
One of the most impactful areas to create a radical shift in business growth and results is to be able to distinguish between “what you are doing” each day (i.e., work deliverables) and “who you are being” as a leader. All businesses are results oriented, but what is it that makes one business more successful
Create Infinite Growth in Business ~ Who You are Being as a Leader? Read More »
Any discussion of motivation should begin with an analysis of people who have shown great application of it. Arguably, those whom Fortune ranks among the wealthiest in the world might make the list, especially if money were the only criteria for measuring motivation. It’s not, but it does provide a way of looking at the score after
When you move beyond providing “customer service” and connect at a deeper level by providing solutions, it allows you to “understand and care.” It takes the customer’s experience to an entirely new level. When you genuinely care for your customer, they can feel it — it touches their heart. You truly make a difference in
Chip R. Bell A crowded Montgomery, AL city bus stopped at its usual spot and a middle-aged African-American woman boarded the bus. As the bus pulled away, she realized every seat was taken and was prepared to take the trip on her feet. But, something changed that stance. Three different white men in three different
In April, as decreed by the Church of England, we commemorate the life of William of Ockham, an English Franciscan friar and scholastic philosopher who has influenced modern organizational theory—but not enough. Peter Drucker’s medieval counterpart offered the observation that “entities must not be multiplied beyond necessity,” although these exact words never actually appear in
