The people part of business operations.
Apology speeches are best when they actually include an apology. An apology needs to be an acknowledgment expressing regret or asking pardon for a fault or offense. An apology means something when the audience decides that it is authentic. The audience decides not the speaker. It is not an authentic apology until the audience identifies […]
When Does an Apology Mean Something Read More »
Jeremy Kingsley, President, OneLife Leadership The Underground Railroad is a remarkable chapter in American history. It assisted thousands of enslaved people-maybe as many as 100,000-in escaping to freedom under conditions of grave danger. And it did it with no formal leadership, structure, or staff. As we commemorate Black History Month, it’s an especially apt time to
The Underground Railroad and Leading from Our Strengths Read More »
Chip R. Bell, author, The 9½ Principles of Innovative Service Organizations struggle to unravel the real reasons their valued customers leave. Most gather explanations as a customer closes an account. What they learn is almost always a tiny glimpse at a misleading symptom and almost never the accurate diagnosis of the true issue. For example, customers
What CEO’s Don’t Know About Lost Customers Read More »
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This past week I read a book that offers business owners information that they can use every day. It’s called People Tools and the name does the content justice. There are lots of books about business. In fact, far too many with some unrealistic views about how a business owner can achieve success.There are also
Chris Whipple, author, A.C.T. Now or Fail! In my past two articles (part 1 & part 2), I introduced a new organization structure that uses the traditional organization pyramid turned on its side. This sideways pyramid can be seen as an arrow pointing toward a target with the leader out in front leading the way. The target or goal
The Organizational Pyramid Redefined Part 3 Read More »
Ben Straughan, Partner, Perkins Coie Perhaps few times for an emerging growth company present more risk than the transition of a founder/CEO to “employee” status. This often happens later in the startup life cycle, when a company has funding and/or sales traction. The difference between a smooth and rocky transition can represent the difference between the
Changing Roles: From Founding CEO to “Employee” Read More »
Chris Whipple, author, A.C.T. Now or Fail! In the first article of this series, the reader was introduced to a new organization structure in the form of a sideways pyramid. The structure helps break down barriers, improve communication and results. One of the main reasons for this success is the ultimate goal of long-term sustainability
The Organizational Pyramid Redefined Part 2 Read More »
Todd C. Williams, Founder & President, eCameron, Inc. Listening to last year’s debate on the troubles with the Healthcare.gov website it struck me how the blame game destroys business. What at times was more finger pointing than substantive debate about the Obamacare website revolved around “who are we going to fire” rather than how do we
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Chris Whipple, author, A.C.T. Now or Fail! We have all seen the traditional organizational pyramid with the person in charge at the top. This pyramid usually has many layers in the middle consisting of some form of management or supervision, and all the line workers at the bottom.
The Organizational Pyramid Redefined Part 1 Read More »
In the past six months, I have visited four high-end hotels where the waiter informed me that they were out of English Breakfast Tea, the beverage that provides the perfect cup of ambition to start my day. Instead, the waiters advised I should try Earl Grey Tea. Earl Grey Tea takes its name from the
And the Survey Says… Read More »
