Imagine this. You get hit by a huge order that must be delivered at three times your normal speed. How do you mobilize to make it happen? This is not just a scenario it is a real-life situation that my company experienced recently. Many companies would have simply thrown up their hands and said no. […]
Black Friday. Small Business Saturday. Cyber Monday. You simply can’t get away from the promotions this time of year. While there is lots of hype leading up to these promotions you have to wonder if there are real results. I was most interested in Small Business Saturday which got unbelievable coverage in the media and
Jim Buchanan, Author, Winning Customer Love Over the past 40 years I’ve worked in lots of different businesses, of all types and sizes, all around the world. I’ve held jobs on the shop floor, as a route salesman, as a mid-level supervisor and manager and in the C suite, including a couple of CEO roles. My
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