customer service – The CEO Magazine

Improving Customer Service Skills: How executives can be of great help

Mostafa Sayyadi, Author, Leading Between the Lines Executives today are focusing on customer and employee relationship management. Executives today are also focused on strategic management decision making due to the hypercompetitive global environment and the public and private sector evaluation and opinion. Public organizations are attempting to function as private profit-wise while public companies have the Wall Street […]

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Leading a Cult-Like Brand

Leadership, Marketing, Sales

Chip R. Bell Walk into Sewell Lexus in Dallas, Texas. A huge overhead light shaped like an upside-down diamond…bathes the bone-colored tile of the showroom in a soft glow. Offices are done in rich mahogany paneling. Large plants are everywhere, plus colorful fresh flowers. The sitting area has overstuffed leather couches centered on a rich

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Monetizing your Data through Customer Intelligence

Marketing

Andrew Wells and Kathy Chiang, Monetizing Your Data: A Guide to Turning Data into Profit-Driving Strategies and Solutions How intelligent is your company about your customer? Do you know enough about them in order to create a personalized customer experience? Understanding your customer through deep intelligence enables you to drive the right actions and experiences that

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Leaders, Stop Being Your Customer’s Jailer?

Management

Chip R. Bell, Author, Kaleidoscope: Delivering Innovative Service That Sparkles Growing up on a cattle farm is a chance to see both the promise and perils of freedom. For months cows leisurely graze, sleep in the shade, and drink water from a nearby pond. In the winter when there is no grass, bales of hay are

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Are You Unintentionally Cutting Off Customer Communication?

Entrepreneurship, Marketing, Sales, Strategy

Forget all the blather about how companies love their customers. It’s just talk. I’m convinced that 90 out of 100 organizations simply tolerate customers. Their customers represent only a means to profit, and that message comes through loud and clear to those callers all too often. Five recent examples from my own experience illustrate the

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The Gems of Kaleidoscope Service

Management, Strategy

Chip R. Bell, Author, Kaleidoscope: Delivering Innovative Service That Sparkles The super cool feature of a kaleidoscope is not the charming images that take our breath away. Or, the fact that, unlike a magnifying glass or set of binoculars, you get to actively engage with the kaleidoscope to create swoons and grins. It is the fact

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All I Want for Christmas…

Management, Marketing, Small Business, Strategy

Chip R. Bell, Author, Kaleidoscope: Delivering Innovative Service That Sparkles As grandparents, my wife and I are in the middle of brainstorming cool presents for our three granddaughters. Over the Thanksgiving holidays, we asked them for suggestions. The 10 and 12 year olds took a clipboard and made a list, complete with brand names and

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Customer Obsession 2.0: the Platinum Rule

Management

Robert Reid, CEO, Intacct When it comes to outstanding customer service, I say live by the Platinum Rule: “Do unto others as they would want to be done unto.” Treat customers the way they want to be treated, not the way you would want to be treated. This requires you to understand their perspective and what

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Can Small Businesses Roll Out the Red Carpet for Customers?

Management, Small Business

Donna Cutting, Author, 501 Ways to Roll Out the Red Carpet for Your Customers Smart small business owners know that when you roll out the red carpet for your customers it means repeat business, and referrals. However, how can you give champagne-style service when you’ve got a beer budget. Delivering red carpet customer service does

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Achieve Business Goals with Customer Service DNA

Management

May McCarthy, Author, The Path to Wealth: Seven Spiritual Steps for Financial Abundance Companies can differentiate themselves from others and gain market share by incorporating customer service DNA into their mission. To create an environment of customer service DNA, you need to partner with your stakeholders—namely employees, customers, suppliers, and your world—to help them succeed.

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