Shep Hyken Why should customer service be important to the CEO, or other executive leadership in a company? They typically don’t deal directly with customers. True, but they influence everyone in the company who does. They are the role models that others look up to for guidance. Virtually all employees emulate their actions. In short, […]
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Why do most training programs fail to change behavior? One of the main reasons is most of the programs focus on the characteristics of leadership. These are generally vague concepts that encapsulate a list of desirable attributes, such as, charisma, vulnerability, confidence etc., which are often unattainable or at odds. That is, they require an
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Bobby Campbell Founder & CEO, 3 Interactive and Adkarma Ten years ago, I took two big risks: I founded my first digital media startup company and became a volunteer firefighter. It was a difficult decision at the time. At the same time I was launching my first company, I was making a commitment to one of
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30 million presentations are given every day. 90% are unbearable. Included in these numbers are countless CEO presentations. CEO’s speak to their Board, Bank, and other CEO’s. Sometimes they even speak to their employees in companywide meetings. How does an otherwise dynamic CEO become boring as a speaker? Keith Dambrot, says it this way, “the worst
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Steven Mundahl Arnold Schwarzenegger, Anthony Weiner and General David Petraeus all share something in common. They were all intelligent leaders who indulged in self-destructive, risky behavior. As I began writing a book on authentic leadership, I found myself drawn to research the reasons behind such actions. Together with my wife, a psychotherapist and business coach,
Gary E. McCullough In theory, many people think ethical issues are simple, cut and dried questions to answer or situations to be resolved. However, the reality is that most ethical dilemmas, particularly those faced in the workplace, are much more subtle. In real life, no one tells you that you’re about to find yourself in
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In today’s continually changing economic and political landscape along with the rapid innovation of technology, how can a leader keep up? In order to lead from the front, leaders need to continually learn, understand market trends and stay aligned with the company’s vision and mission. It’s not always inherent or easy to understand what leadership
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Dr. Thomas J. Saporito, CEO & Chairman, RHR International Dear Founding CEO, Congratulations on what you have accomplished. Your vision, imagination and plain hard work have turned the spark of an idea into an organization that employs thousands and provides valuable products and services to consumers around the world. Your personality and drive have become synonymous
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John O. Alizor Phd In every company there is at least one employee that feels that he or she knows more than the boss and everyone else. I have always wrestled with how the bosses deal with the unleadables, specifically if they are top producers when it comes to the bottom line. Let me introduce
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Human stars create energy in the organization, often causing explosions of ideas that send shock waves throughout the industry. The human supernovae also influence the formation of other luminaries. To position your company for growth in a global economy and to create the agility to respond to future unforeseen turbulence, you need to create the
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