Merrick Rosenberg, Author, The Chameleon & CEO of Take Flight Learning What does it mean to “satisfy” a customer? A typical business executive might tell you that it means fulfilling unmet needs with a product or service. I would argue that’s only half the story. To satisfy customers, we also have to meet inner needs rooted […]
Satisfy Customers By Understanding Their Personalities Read More »
Silicon Valley’s aura is unique. Try though they might, other localities have yet to replicate it and likely never will. In The Valley where I helped drive the semiconductor industry, we thrive on doing, and every vector of activity is based on doing things big. Nobody in the Silicon Valley technology world dreams of starting
Silicon Valley’s mystique isn’t being exported Read More »
This time of year many are focused on the holidays, giving gifts to special customers and rewarding employees for the past year. I would suggest that this is the time to put something else on your “list”- a gift to your company. As we close out the year, here are some suggestions for things you
Give Your Company a Gift Read More »
The scandal that recently enveloped Wells Fargo teaches an important lesson about running an ethical business. And Wells Fargo was trying to run an ethical business, despite its huge blunder. For example, Well Fargo avoided many of the pitfalls and risky investments that plagued other big banks in 2008/2009. Here is what happened. Several years
The Surprise Ethics Lesson of Wells Fargo Read More »
In Henry IV Part 1, Owen Glendover, the leader of the Welsh rebels joins the insurrection against King Henry. Glendower, a man steeped in the traditional lore of Wales, claims to command great magic. Therefore, mysterious and superstitious, he sometimes acts in response to prophecies and omens. In the play, Glendover boasts to Hotspur, “I
Ten Ways to Tie a Strong Strategy to an Equally Strong Succession Plan Read More »
Noah Fleming, Author, The Customer Loyalty Loop Most companies believe the customer experience starts once the prospect has given you money and has become a customer. They’re wrong. The experience starts long before a prospect has ever made a purchase and continues long after that first sale is made. The customer is experiencing through every
Your Customer Experience Might Be Costing You Dearly Read More »
Claire Brooks, President, ModelPeople Inc. Over the last twelve years I have been consulting on strategy and innovation with organizations, from the Top 10 of the Fortune 100, to start-ups and not-for-profits. During this period I’ve seen a quiet revolution in the way that strategic planning is carried out. It used to be that leading corporations
Why Every Employee Must Become a Strategist Read More »
Michael Barbolla, COO, Level Group When I started in the real estate industry 15 years ago, my manager paired me with a more experienced broker who worked closely with me for several months. This high achiever had detailed information on the real estate industry and gave me the “low down” on how to negotiate. I
Mentoring for Improved Performance, Engagement and Retention Read More »
Tom Pohlmann, Head of Values and Strategy, Mu Sigma Over the years, several studies have highlighted the shortage of data science talent in the private sector. But, what is causing this shortage? Is there not enough interest in the field, and if so, is there simply not enough clarity in available job roles to spur
Developing the Interdisciplinary Data Scientist of the Future Read More »
Brian Lynott, CEO, ATL Communications For our look at the intersection of technology and business, I’m going to ask you one multiple-choice question: Today’s typical CEO has earned their leadership training from (select one): A. Business school B. Liberal arts C. Tech D. On the job training Spoiler alert: “D” is a trick answer: all
Technology & The Executive Leadership Tool Kit Read More »
