Ritch Eich, President, Eich Associated Longtime managers, top executives and CEOs with many years of experience in business possess a special responsibility to their employees and especially the younger managers coming up the organization’s ranks. The senior business leader possesses decades of wisdom, has seen success and failure, and is in a unique position to […]
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Warren Shiver & Michael Perla, Authors, 7 Steps To Sales Force Transformation: Driving Sustainable Change in Your Organization The challenges facing CEOs and other senior executives are many. In the realm of sales and marketing, much of the guidance aimed at the executive suite is focused on operating performance. However, what if a situation, such
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Karin Hurt and David Dye, Co-authors, Winning Well Have you ever witnessed the exuberant celebration during an employee-recognition event when a name is called and the whole audience seems to scream, “Yes!”? People rise to their feet. It’s high fives the whole way back from the stage. There’s a certain magic that fills the room
8 Reasons Recognition Programs Fail Read More »
Donna Cutting, Author, 501 Ways to Roll Out the Red Carpet for Your Customers Smart small business owners know that when you roll out the red carpet for your customers it means repeat business, and referrals. However, how can you give champagne-style service when you’ve got a beer budget. Delivering red carpet customer service does
Can Small Businesses Roll Out the Red Carpet for Customers? Read More »
Patrick J. Stroh, President, Mercury Business Advisors CEOs and entrepreneurs never get a moment’s rest. You pour tremendous volumes of blood, sweat and tears into creating and launching your new product or business—and then, before you have a chance to catch your breath, all that hard work is in jeopardy of becoming irrelevant. Customers are
Innovate to Solve Current, Real Business Problems! Read More »
Ben Bryant, Professor, IMD Old models of leadership were all about how to delegate power. A leader’s main role was to disarm conflicts and to create confidence among their people. By making employees feel good, they would give them the space they need to perform well, the thinking went. This doesn’t work anymore. Today’s world
If leadership doesn’t hurt, you’re not doing it right Read More »
Charles E. Knadler, CEO, EnerBank USA Innovation is great for businesses, but it’s no good if the company neglects to execute on the fundamentals. Concentrating on the fundamentals in a bull market on Wall Street can help companies weather the storm and even thrive in a bear market. Companies that ignore the fundamentals should be prepared
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Thomas Bertels and Charles Depasse Introduction Low interest rates are fuelling a wave of mergers and acquisitions to levels not seen before the financial crisis.[1] In addition to financial buyers, who are taking advantage of inexpensive debt, companies across all industries use the current environment to achieve economies of scale and grow market share. And a
After the bull run: Realizing the deal’s full potential Read More »
Melissa Gonzalez It’s no secret that everyone has a digital footprint, providing companies with a plethora of information on past actions, interests, patterns and beyond. For retailers that properly utilize this information, personalization can be taken to a new level. And, the more technology advances, the more it’s integrated into ones daily life and the
Leveraging Omni-Channel Marketing Benefits via a Pop-Up Shop Read More »
Shelley Row “I’ll be thinking about things over and over and over again and it’s swirling around.” – Director, Engineering Consulting Firm We all do it. Churn and agitate. Analyze and rationalize. Over-thinking wastes time and reduces productivity. How do you stop over-thinking while not short-changing evaluation of relevant information? As an accomplished over-thinker, I have
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