Guest Blogger – Page 56 – The CEO Magazine

The Three Reasons Customer Loyalty is Long Dead…And How To Get Loyal Customers

Noah Fleming, Author, Evergreen: Cultivate the Enduring Customer Loyalty that Keeps Your Business Thriving Customer loyalty is a crutch that lazy businesses have used to bludgeon the public for decades instead of actually providing value. The corporate world (and even more often, small businesses) relied on the twin forces of this nebulous concept of “loyalty” and […]

The Three Reasons Customer Loyalty is Long Dead…And How To Get Loyal Customers Read More »

Moving Beyond the Golden Rule

Management

Kim Christfort, National Director, Deloitte Greenhouses & Leadership Center for Clients “Do unto others as you’d have others do unto you.” Interestingly, some version of this Golden Rule concept exists in more than 20 religions and philosophies around the world. For many applications, in work and in life, it makes a lot of sense. Unfortunately, it’s

Moving Beyond the Golden Rule Read More »

The Hidden Value in Your Company is the Key to Your Growth

Management, Strategy

Scott Edinger, Author, The Hidden Leader Every time I’ve worked with a senior team in the strategy formulation process, we’ve succeeded. Of course, I’ve never heard any group of executives say their strategy failed when it was created. It is in the implementation or execution that strategies falter, because most strategies rely on people in

The Hidden Value in Your Company is the Key to Your Growth Read More »

In Search Of Size Zero

Management

Philip Letts, CEO, blur Group Businesses across the globe are waking from the slumber of recession with a resolve to march with the progress of technology, rather than amble in its shadow. We are witnessing the rise of what we call The Size Zero Enterprise – a business built on low costs and high revenues

In Search Of Size Zero Read More »

Wearing Your Stress on Your Sleeve

Self Governance

Jackie Barretta, Author, Primal Teams Sometimes it pays to reveal your emotions. I remember the day my boss called me into his office and asked me to address an angry complaint from one of our largest customers. While he visibly kept his cool as he explained the customer’s concerns, I could tell that the customer’s

Wearing Your Stress on Your Sleeve Read More »

The ONE Thing Successful CEOs Do to Create a Culture of Continuous Improvement

Management

Joakim Ahlström, Author, How to Succeed with Continuous Improvement Imagine an organizational culture so strong you’d be certain to achieve your long-term objectives no matter what happens. Would you be willing to do ONE thing to make that culture reality? For managers at all levels of an organization time is a scarce commodity.

The ONE Thing Successful CEOs Do to Create a Culture of Continuous Improvement Read More »

The 4 Dimensions of Total Customer Service

Management

Stuart McKechnie, Author, The 4 Dimensions of Total Customer Service The Customer Challenge is real, ongoing and is the dominant strategic issue to be managed. Our business world presents opportunities, threats, demands and influences that have characteristics that continue to change. We share our business world with others, including customers. It offers buying opportunities to

The 4 Dimensions of Total Customer Service Read More »

Taxing Times: Three Ways in Which Business Leaders Can Improve Productivity During Tax Season

Management, Small Business

Richard Milam, CEO, EnableSoft Inc. Unless you are in the accounting field, the chances are good that this March you’ll be struggling alongside millions of other business leaders who are rushing to file their 2014 taxes on time. This can be a time of great panic as you or your finance team rush to get

Taxing Times: Three Ways in Which Business Leaders Can Improve Productivity During Tax Season Read More »

The Importance Of Transparency During A Crisis

Management

Peter LaMotte, Senior Vice President, LEVICK “Transparency” is a buzzword that’s tossed around a lot, but how many CEOs and business owners truly understand what the concept entails (and support it)? To some, it means offering somewhat more information during a crisis, while maintaining a tight rein on what’s actually shared with investors, the media

The Importance Of Transparency During A Crisis Read More »

Some Thoughts on Leadership

Leadership

Emily Frank, President, ZSS Skincare Taking the leap from being part of a team to leading a team can be intimidating. I recently transitioned from being part of a team to an opportunity to take the lead in launching a skin care company called ZSS Skincare. My experience leading up to this opportunity has been quite

Some Thoughts on Leadership Read More »