The people part of business operations.
We create organizational cultures as we go along, sometimes consciously, often unconsciously—but always through decisions. When leaders decide to build a powerhouse of excellence, they start by asking themselves what needs to change and what should stay the same. When companies embrace a change orientation, they consider innovation as part of that culture, not a […]
Create a Powerhouse Read More »
Some time ago I wrote about the courage that it takes to fail. I recounted the story of “Honest Abe” and how many times he failed before he achieved success. In this world that is so focused on success we have forgotten that the most successful people have failed many times, picked themselves up and
Are your company’s stated values rhetoric or rule? Seems fitting to pose this question in honor of 800th anniversary of the signing of the Magna Carta last month. The actions of feudal barons outside London shaped this discussion 800 years ago – and it has direct consequence on the levels of productivity within any business.
How the Magna Carta Impacts Your Business Read More »
Kevin Wilson, CEO, Sterling Management Personnel costs are the major costs for any business, as most CEOs realize. Most believe these costs are from the actual salaries and payrolls. While this is true, in most cases, what is not realized are the costs of inefficient, unproductive and even destructive personnel. These costs remain hidden as
Costs of High Employee Turnover: How to Hire Qualified Personnel Read More »
Dr. Alan Zimmerman, Author, The Payoff Principle: Discover the 3 Secrets for Getting What You Want out of Life and Work As a leader, you’ve got to bring your people through one change after another. It’s almost a part of your job description. And yet, you may have never received any training in how to
7 Ways Leaders Get Their People To Embrace Change Read More »
Prof. Steven Van Belleghem, Author, When Digital Becomes Human I run a lot of workshops with business leaders based around customer centricity, and I am always delighted to hear so many managers are completely bought into the dream of making their organisation the most customer-centric company in their industry, if not the world. Personally, I
Why isn’t your company more customer-centric? Read More »
Nigel Dessau, Author, Become a 21st Century Executive They say no one can avoid death or taxes. If you own a business here’s another one – you will not be able to avoid managing Millennials. Soon, Millennials will be 50% of the workforce and here are 3 facts that say they are different: 90% think
How To Retain and Motivate Millennials Read More »
Companies don’t grow by making a sale. They grow by attracting and retaining customers, which sometimes requires losing a battle to win the war. I was in Atlanta to support a family member who required significant surgery and had selected the doctors at Emory’s Winship Cancer Institute for the procedures. The Atlanta location made sense,
Why a Pyrrhic victory is a great way to lose a customer for life Read More »
By Craig W. Ross Leaders often find themselves in a “war for talent.” They are tasked with acquiring talent, developing their staff and retaining the talent they already have. But, when it comes to retaining and developing talent, perhaps it is important to assess where you have been spending most of your time. Take the
Are you working to retain the wrong talent? Read More »
In the new knowledge economy, the intangibles of connectivity, expertise and relationships can be just as valuable as tangible assets. In such an economy, forward looking CEOs should consider strategic partnerships, which create those intangible asssets, as a great tool for creating sustainable, competitive advantages. However, it has to be the right strategic
How to Successfully Select Strategic Partners Read More »
