The people part of business operations.
Andrew Faas, Author, The Bully’s Trap: Bullying in the Workplace Throughout my career as a manager and executive, creating positive high-performing cultures has been core to my success and, by extension, the employees I was responsible for and the organizations I represented. During and since the release of my book, The Bully’s Trap – Bullying in […]
Creating Positive – High Performance Cultures Read More »
Ruth Ross, Speaker, Author, Engagement Evangelist Most times, when we hear the word engagement we immediately travel to that exciting moment when two people come together and pledge love, dedication and the remainder of their lives together. But engagement is more than the magical moment that occurs between two people. Engagement is the act of pledging
The ROI of Achieving The Magic Of Employee Engagement Read More »
Robert Reid, CEO, Intacct When it comes to outstanding customer service, I say live by the Platinum Rule: “Do unto others as they would want to be done unto.” Treat customers the way they want to be treated, not the way you would want to be treated. This requires you to understand their perspective and what
Customer Obsession 2.0: the Platinum Rule Read More »
William Dann, Founder & President, Professional Growth Systems, LLC, Popular organizational development literature is filled with articles about how the millennial generation is compelling managers and theorists to re-examine management practices. Annual Gallup surveys have consistently shown that only one-third of workers are “engaged in their jobs.” Gallup defines engaged employees as “those who are involved
Supervision Re-Defined Read More »
Ask most people what business they’re in and they’ll likely tell you what they do for a living. Some will define themselves by the product they produce or the services they provide, others will default to their job title or their role as a way of defining their business. The problem with these definitions is
Do You Know the Business You’re Really In? Read More »
Business travel continues to be an integral part of managing a successful business. Establishing a robust, results-oriented corporate travel management program involves many components. The establishment of a concise travel policy, appropriately managing travel expenses and ensuring that both travelling employees and your business are satisfied with travel management results will demonstrate a positive return
Attract and Retain Top Talent by Effectively Managing Duty of Care Read More »
Peter Browning and William Sparks Is it better to separate the role of chairman from that of CEO? Does the separation really enhance board governance and effectiveness? The answer to these questions may lie in a lack of understanding of how boards function. Do some Chairman/CEOs or CEOs try to control and manage their boards
Should CEO and Director Be Separate Roles? Read More »
The big day was approaching. By “big day” I don’t mean election day (which can’t come soon enough) or a wedding day, I mean the Super Bowl—THE big day for sports fans. To be clear, I am not a sports aficionado but even people like me watch the Super Bowl. Not because of the game
Need Motivation Tips? Learn from Super Bowl Commercials. Read More »
Does your organization’s professional development program offer time management courses? How is that going for you? If you’re like a lot of businesses, you’re probably footing a rather expensive bill for such training programs, with the expectation that employees will return with skills for working more efficiently and productively. Unfortunately, if you’re also like a
Time management courses aren’t working—but why? Read More »
Alan Stein, Vice President, Marketing Services & Product Development, AlliedBarton Security Services A catastrophic event will put your property and customers at risk, and can be detrimental to your brand. Emergencies, disasters and other crises don’t occur at convenient times. Whether dealing with hurricanes, floods or blizzards, or widespread serious illness such as a viral outbreak or acts
Resources at the Ready – Emergency Preparedness Planning for Your Business Read More »
