The people part of business operations.
In September chief executive Jeff Smisek, and two senior officials of United Airlines stepped down in response to a federal investigation into whether the airline had traded favors with the chairman of the Port Authority of New York and New Jersey. The scandal involved United agreeing to reinstate money-losing flights to the airport nearest the […]
Just Say “No” to Interim CEOs Read More »
Welcome to the “Feelings Economy”. You’ve been living in it for some time now: a world where our work and home lives are driven by feelings, not intellect. What makes this so? According to brain science, it is the emotional side of the brain—not the rational, logical one—that tells us what is true. In other
Be heart smart: using emotional engagement and conversation to energize your workforce Read More »
What use is there in navigating an ethical course if you’re unable to influence the thoughts and actions of others? It’s one thing for you to know right from wrong, and quite another to convince others to act collectively on your knowledge. To put your ethics to work, you have to be able to influence
5 Powerful Ways to Influence Ethical Action Read More »
Dr Yahya Shakweh A recent Harvard survey, of nearly 700 executives across a variety of industries concluded that very few top companies, less than 18%, can be rated very effective at either strategy or execution. Only 8% are very effective at both, while 63% were rated neutral or worse on at least one aspect. According to this survey,
7 Winning Habits of Strategy & Execution Mastery Read More »
Warren Shiver & Michael Perla, Authors, 7 Steps To Sales Force Transformation: Driving Sustainable Change in Your Organization The challenges facing CEOs and other senior executives are many. In the realm of sales and marketing, much of the guidance aimed at the executive suite is focused on operating performance. However, what if a situation, such
What a CEO Needs to Know About Sales Force Transformation Read More »
Karin Hurt and David Dye, Co-authors, Winning Well Have you ever witnessed the exuberant celebration during an employee-recognition event when a name is called and the whole audience seems to scream, “Yes!”? People rise to their feet. It’s high fives the whole way back from the stage. There’s a certain magic that fills the room
8 Reasons Recognition Programs Fail Read More »
The first day I sauntered into Miss Amos’s English class, I was scared. Not because of the subject or because this was my first day in a big city school—I was startled by her face. My first thought: Did some terrible disease do this to her? I slid into my seat and peaked up to
How Often Do You Laugh as the Leader at Work? Read More »
Donna Cutting, Author, 501 Ways to Roll Out the Red Carpet for Your Customers Smart small business owners know that when you roll out the red carpet for your customers it means repeat business, and referrals. However, how can you give champagne-style service when you’ve got a beer budget. Delivering red carpet customer service does
Can Small Businesses Roll Out the Red Carpet for Customers? Read More »
Patrick J. Stroh, President, Mercury Business Advisors CEOs and entrepreneurs never get a moment’s rest. You pour tremendous volumes of blood, sweat and tears into creating and launching your new product or business—and then, before you have a chance to catch your breath, all that hard work is in jeopardy of becoming irrelevant. Customers are
Innovate to Solve Current, Real Business Problems! Read More »
Charles E. Knadler, CEO, EnerBank USA Innovation is great for businesses, but it’s no good if the company neglects to execute on the fundamentals. Concentrating on the fundamentals in a bull market on Wall Street can help companies weather the storm and even thrive in a bear market. Companies that ignore the fundamentals should be prepared
How A Focus on Fundamentals Can Lead to Great Success Read More »
