The people part of business operations.
Donna Cutting, Author, 501 Ways to Roll Out the Red Carpet for Your Customers Smart small business owners know that when you roll out the red carpet for your customers it means repeat business, and referrals. However, how can you give champagne-style service when you’ve got a beer budget. Delivering red carpet customer service does […]
Can Small Businesses Roll Out the Red Carpet for Customers? Read More »
Patrick J. Stroh, President, Mercury Business Advisors CEOs and entrepreneurs never get a moment’s rest. You pour tremendous volumes of blood, sweat and tears into creating and launching your new product or business—and then, before you have a chance to catch your breath, all that hard work is in jeopardy of becoming irrelevant. Customers are
Innovate to Solve Current, Real Business Problems! Read More »
Charles E. Knadler, CEO, EnerBank USA Innovation is great for businesses, but it’s no good if the company neglects to execute on the fundamentals. Concentrating on the fundamentals in a bull market on Wall Street can help companies weather the storm and even thrive in a bear market. Companies that ignore the fundamentals should be prepared
How A Focus on Fundamentals Can Lead to Great Success Read More »
Thomas Bertels and Charles Depasse Introduction Low interest rates are fuelling a wave of mergers and acquisitions to levels not seen before the financial crisis.[1] In addition to financial buyers, who are taking advantage of inexpensive debt, companies across all industries use the current environment to achieve economies of scale and grow market share. And a
After the bull run: Realizing the deal’s full potential Read More »
Many business leaders resolve to jump-start their networking game in the New Year, a resolution more often than not accompanied by a vague sense of dread. Question: Why do so many of us dislike the concept of networking? Answer: Networking has a reputation as a manipulative, self-serving, ineffectual, sleazy endeavor involving hard sells and soft
Top Ten Networking Tips for 2016 Read More »
Once again sports fans around the world are talking about Cleveland, And it is not for winning a championship. Cleveland is being talked about because of their ability to lead a team to the promised land, or their inability. Depends on your perspective. 1964 was the last time any pro team in C-town was the best at
Are All Cleveland Sports the Mistake on the Lake? 7 Leadership Lessons We Can Learn Read More »
Dave Johnson and Gale Ericksen, ITG Consultants U.S. tax codes don’t often have life-or-death consequences, but one section creates a potentially lethal vulnerability for some of America’s corporate leadership. This troublesome section deters persons who would be wise to employ executive security services from using them. For that reason, it is imperative to understand the
Tax Code Creates Lethal Vulnerability for Corporate Leaders Read More »
Marlene Chism, Author, No-Drama Leadership: How Enlightened Leaders Transform Culture in the Workplace A CEO once told me during a coaching session to discuss unusually high turnover, “We have a high accountability culture and some people just don’t like being held accountable.” One reason accountability does not work is because accountability can be used improperly:
Why it’s Difficult to Build a Culture of Accountability Read More »
“He’s fast on his feet” or “She has a clear head on her shoulders.” “He’s definitely a thought-leader in the industry.” These current kudos pique a leader’s attention. After all, leaders look to hire, promote, and listen to those who think clearly and communicate well. But what if you’re naturally quiet and slow to speak
10 Tell-Tale Signs That Reveal How Leaders Think Read More »
Each year clients hire me to help them make tough decisions, but in the process, I learn as much as they do. Some of the things I discovered this year reinforced lessons I discovered previously, but every year brings surprises too. Here are my recommended New Year’s resolutions for anyone who wants to improve a
Business Resolutions for 2016 Read More »
