Chip R. Bell She was over-the-top friendly. Her eye hugs made you feel like you were in the presence of a forever friend. As she rang up my purchase at the checkout counter of the super-sized department store, she commented on my cowboy boots. “You’re either from Texas or you got a heap of cowboy […]
Leading Undisciplined Service Read More »
A number of movies have been released just in time for spring break. I have watched with amusement as the critics have taken aim at movies like My Big Fat Greek Wedding 2 and Batman vs Superman. The website Rotten Tomatoes rates films with its Tomatometer™ rating. According to the site the rating is “based
Get Out the Popcorn Read More »
Eric Berridge, CEO, Bluewolf Today, the power of shaping brand experiences has shifted to the customer — they drive the sales process and dictate when, where, and on which channels to interact with your brand. Leadership needs to shift with this change, as digital disruption and increasing customer expectations are forcing organizations to compete on
Understanding Customers As People, Not Transactions Read More »
