Forget all the blather about how companies love their customers. It’s just talk. I’m convinced that 90 out of 100 organizations simply tolerate customers. Their customers represent only a means to profit, and that message comes through loud and clear to those callers all too often. Five recent examples from my own experience illustrate the […]
Are You Unintentionally Cutting Off Customer Communication? Read More »
Paul J. Zak, PhD, Professor, Claremont Graduate University Fear or love? At the most basic level, these are a leader’s choices when seeking to motivate followers. Most managers, perhaps due to some hangover from the eighteenth century, lead by fear because, well, it works. Fear may not be explicit, though some managers still scream and
How to be a Trusted Leader Read More »
Ask any small business person about the challenges they face and at least one of them will be access to capital. In simple terms M-O-N-E-Y. Often no one wants to lend you money when you need it. When you don’t need it, everyone wants to lend you money. Another issue is the paperwork and complexity
Show Me the Money- Fintech Read More »
Chuck Saia, CEO, Deloitte Risk and Financial Advisory Disruption isn’t just a buzzword. It’s a legitimate concern on the minds of the executives I meet with. There are a lot of reasons organizations can be disrupted—innovation, technological advances, policy changes, to name just a few. But if executives can foster a culture of courage and
To be the disrupted or the disruptor? That is the question Read More »
Tom Hogan and Carol Broadbent, Founders, Crowded Ocean Virtually every industry has some version of the saying: “You want it fast. You want it cheap. And you want it good (or of high quality). Pick any two.” That saying applies to one of the most valuable and strategic positions on the executive staff today: the CMO. And it also
CMOs Are Today’s Executive Unicorns Read More »
Ken Rutsky, Founder & President, KJR Associates, Inc. In the late 1980s I had the privilege to attend IBM’s vaunted sales training. We learned techniques for rapport building, need finding, objection handling, and closing, even including, and I kid you not, the highly praised “assumptive/alternative close” which went something like, “Do you want that mainframe
Are You Still Selling Like It’s 1999? – How Today’s Best B2B Reps Set The Stage and Win! Read More »
Karin Hurt & David Dye, Authors, Winning Well: A Manager’s Guide to Getting Results Without Losing Your Soul The board cares about winning and this guy is helping you win. He gets it done. It’s hard to argue with the results. So what if he’s ruffling a few feathers… with his team, with his peers, with HR, with
5 Reasons Smart, Toxic Bosses Will Destroy Your Results Read More »
It’s an astonishing statistic, but roughly two out of three change initiatives fail to meet their stated targets. This is significant since most companies must undertake moderate organizational changes at least once a year (and major changes every four or five years) due to disruption from technology, their industry and/or the competition. As a senior
All Change is Personal: How to develop a more agile workforce Read More »
Jeffrey McIntosh, CEO, Teabook CEOs can be compared to tea leaves; you never know their strength until they’re dunked in hot water. Not only that, CEO’s leadership skills must drive revenues, company growth, employee development and impact their communities and industry eco-systems. Which is why I’d like to give you a front row seat while I
The Transformative Power of Leadership: One CEO’s Perspective Read More »
Warren Davey, Executive Vice President, GTreasury Okay, contestants. Time for the two-part Final Jeopardy answer…or the 14th “Who Wants to be a Millionaire” question…or, if you’re really ancient, the $64,000 Question: Q. What do Hammurabi, Moses, Gouverneur Morris, and a 2017 Corporate Treasurer have in common? A. Policies Q. What does the 2017 Corporate
