The people part of business operations.
Jim Buchanan, Author, Winning Customer Love Over the past 40 years I’ve worked in lots of different businesses, of all types and sizes, all around the world. I’ve held jobs on the shop floor, as a route salesman, as a mid-level supervisor and manager and in the C suite, including a couple of CEO roles. My […]
Love is a Strategy Read More »
J.E. Karp, Author, The Power of Service: Service Through the Eyes of Customers THERE IS NO QUESTION THAT WHILE QUALITY AND VALUE MAY BRING THE CUSTOMER IN, GREAT SERVICE WILL BRING THEM BACK. Aside from increasing prices or decreasing costs, incremental sales increases result from two factors — repeat business and new customers. The question is, what is it
CEOs have ideas. A lot of ideas, because we have a higher, and overall vision of what is going on in our organizations. Ideas that can, and do get shared with the great people we have surrounded ourselves with. What happens next with these ideas can make or break the pace of your progress. We
Three ways to improve delegation Read More »
With all the forms of communication we have out there you would think the world would be communicating better. We all know that is not true. Because we can communicate in so many ways, many of our communications aren’t complete, clear, or effective. We can type a quick text or send a quick email and
Three Communication Tips that Drive Results and Service Read More »
Fred J. Conforti, Beyond Goals…Beyond LEAN In over thirty years of starting, managing, growing, buying, and selling companies, along with a decade of consulting for more than a dozen companies, I have observed and catalogued the attributes that are most problematic for an enterprise to be successful. Any one of these shortcomings alone is not so
Every company can be better…usually a lot better! Read More »
Chip R. Bell I arrived at the Ritz-Carlton Buckhead in Atlanta late in the afternoon at the end of a week on the road. My dress pants needed pressing for an early morning keynote. Dialing the hotel housekeeping department I was told that someone would be right up to get my trousers. Moments later, a
Leadership is An Echo Read More »
In the past week I’ve experienced a notable increase in people asking my opinion. That’s good news for a consultant who considers opinion-giving the coinage of her realm. But clients didn’t ask; businesses did. As I checked out of the FedEx store where I’d bought envelopes, the nice clerk handed me a receipt and said,
And the Surveys Go On Read More »
Don Maruska and Jay Perry Did you know that 30 to 40 percent of talent lies untapped in even high performing organizations? Imagine the profitable results you would enjoy if your business could access that talent without spending a lot of money to do it. You can tap this wellspring of riches once you
Power Profitability with a Starburst Approach to Talent Development Read More »
Lawrence Polsky and Antoine Gerschel, Managing Partners, PeopleNRG.com People resist change. Among 1,300 professionals who responded to our 2012 Global Study, 81% reported they say yes to changes but do nothing. A recent glaring example of this is what has become known as the “GE nod.” GM recently fired 15 people for just nodding yes and
Beating the “GM Nod” Read More »
Edward G. Brown, Founder, Cohen Brown Management Group “The Employee of the Month Has a Battery” Wall Street Journal, January 29, 2014 CEOs and investors are right to worry when they see productivity gains from the digital revolution tailing off. But many seem to have a quaint faith that salvation comes from one source only, the
If All Productivity Improvements Must Come from Technology, What Are Managers For? Read More »
