Your “One Big Thing” – Going Beyond Success to Achieve Significance
Joseph A Michelli, Author, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Columnist and author Irving Kristol once suggested that leaders need to define that “one big thing and stick with it.” Whenever I consider offering customer experience consulting services for a prospective business client, I interview senior leadership and ask a lot of […]
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