Leadership

Formulate, articulate, communicate, cajole, and inspire individuals and teams to collaborate to create a future that becomes your legacy.

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Your “One Big Thing” – Going Beyond Success to Achieve Significance

Joseph A Michelli, Author, Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Columnist and author Irving Kristol once suggested that leaders need to define that “one big thing and stick with it.” Whenever I consider offering customer experience consulting services for a prospective business client, I interview senior leadership and ask a lot of […]

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Time management courses aren’t working—but why?

Does your organization’s professional development program offer time management courses? How is that going for you? If you’re like a lot of businesses, you’re probably footing a rather expensive bill for such training programs, with the expectation that employees will return with skills for working more efficiently and productively. Unfortunately, if you’re also like a

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