The people part of business operations.
Stuart McKechnie, Author, The 4 Dimensions of Total Customer Service The Customer Challenge is real, ongoing and is the dominant strategic issue to be managed. Our business world presents opportunities, threats, demands and influences that have characteristics that continue to change. We share our business world with others, including customers. It offers buying opportunities to […]
The 4 Dimensions of Total Customer Service Read More »
Richard Milam, CEO, EnableSoft Inc. Unless you are in the accounting field, the chances are good that this March you’ll be struggling alongside millions of other business leaders who are rushing to file their 2014 taxes on time. This can be a time of great panic as you or your finance team rush to get
Peter LaMotte, Senior Vice President, LEVICK “Transparency” is a buzzword that’s tossed around a lot, but how many CEOs and business owners truly understand what the concept entails (and support it)? To some, it means offering somewhat more information during a crisis, while maintaining a tight rein on what’s actually shared with investors, the media
The Importance Of Transparency During A Crisis Read More »
(Note: This month’s entry is inspired by the current controversy surrounding NBC news anchor Brian Williams and his purposeful reporting of inaccurate information. Several references will be made to that ongoing event in order to draw parallels that can be used as perspective for professionals in the business world). Even in this age of advanced
The NBC Debacle – What Can be Learned from it? Read More »
John Thibault, iLobby Technology offers more ways than ever for Americans to interact with their government, yet the turnout for the 2014 midterm elections was the lowest in 72 years. Even though citizens can read bills online, email their legislators and follow politicians on Twitter, many opt out of the political process. But
Political Advocacy Can Help Your Business Read More »
Media mavens and human resource professionals seem to collaborate periodically to establish, the cliché of the day. For a while it was “That being said.” Before that, it was touching base, doing a deep dive, cascading, at the end of the day, and the bottom line. Now we all need to “start the conversation.” Pick
Stop the Conversation Read More »
Deborah DeHaas, Vice Chairman, Chief Inclusion Officer & National Managing Partner, Center for Corporate Governance, Deloitte LLP There is no shortage of articles about the need for greater diversity among boards of directors at US organizations. And no doubt, some boards are moving in the right direction, although generally at a slow pace. The 2014
The Missing Perspective in the Boardroom: Millennials Read More »
~~Getting Great People and Keeping Them are Two Very Different Things Part of the formula for a vibrant and sustainable culture is hiring inspired and talented people. But, it’s not enough for you to bring people on board who share your values and your purpose. You need to keep these people on board. In most
How to Attract and Keep Great Employees Read More »
Norman Wedderburn, President & CEO, Make-A-Wish Southern Florida Imagine a business that doesn’t sell a product or provide a service, instead focuses solely on providing an intangible and unquantifiable emotion. Imagine also if one chooses to be involved only when their heart is moved. This is a challenge in any economic climate but herculean when the
Achieving Growth Despite Recession Read More »
Today leaders are largely defined by two characteristics: an aptitude for making hard decisions; for reading situations and demonstrating credible judgment whilst amplifying certainty, and secondly, an ability to influence others; to persuade, to inspire and to shift hearts and minds. Both of these characteristics are informed by a leader’s capacity for insight, their understanding
Why Leaders Need to Think Selfish, Scared & Stupid Read More »
