The people part of business operations.
Leslie H. Kaminoff, Author, THE GREAT MANAGEMENT RESET: 27 Ways To Be A Better Manager (Of Anything) As managers, we have all spent endless hours coming up with possible solutions to motivate our staff. Let us assume that each employee has all the necessary tools to perform their jobs effectively. These tools include technology and […]
The New Dawn of Managing Your Human Resources Read More »
James Bowen & Brian MacNeice, Managing Directors, Kotinos Partners & Authors, Powerhouse – Insider Accounts into the World’s Greatest High Performance Organizations By governance we mean the model by which an institution is run. Thinking about governance is the “stuff” of management and one of the tasks to which leaders look forward the least. In a
In communication the number three is an important number. From childhood we remember Ready, Set, Go, the Nina, Pinta and Santa Maria, and breakfast, lunch and dinner. So it should come as no surprise that my most recent CEO lessons came in a series of three. CEO’s are different than you and me. While
The Rules of How C-Level People Rule Read More »
Peter Sheahan, Founder & CEO, Karrikins Group Purpose and profit aren’t mutually exclusive. In fact, they are married. Organizations that work from a sense of purpose consistently create high shareholder returns. Purpose starts with intention, and it isn’t just about altruism. It centers on creating value for customers, the community, and the enterprise itself. Companies that are
3 Ways Purpose-Driven Companies Win Read More »
Ann Van Eron, Author, OASIS Conversations: Leading with an Open Mindset to Maximize Potential I often see teams and organizations stalled because people are not speaking to one another. Sometimes they really don’t say anything and other times they speak in a guarded fashion that does not bring about innovation or real results. Misunderstandings
Are You Benefiting from Open-Minded Conversations? Read More »
Chip R. Bell, Author, Kaleidoscope: Delivering Innovative Service That Sparkles As grandparents, my wife and I are in the middle of brainstorming cool presents for our three granddaughters. Over the Thanksgiving holidays, we asked them for suggestions. The 10 and 12 year olds took a clipboard and made a list, complete with brand names and
All I Want for Christmas… Read More »
Merrick Rosenberg, Author, The Chameleon & CEO of Take Flight Learning What does it mean to “satisfy” a customer? A typical business executive might tell you that it means fulfilling unmet needs with a product or service. I would argue that’s only half the story. To satisfy customers, we also have to meet inner needs rooted
Satisfy Customers By Understanding Their Personalities Read More »
The scandal that recently enveloped Wells Fargo teaches an important lesson about running an ethical business. And Wells Fargo was trying to run an ethical business, despite its huge blunder. For example, Well Fargo avoided many of the pitfalls and risky investments that plagued other big banks in 2008/2009. Here is what happened. Several years
The Surprise Ethics Lesson of Wells Fargo Read More »
Noah Fleming, Author, The Customer Loyalty Loop Most companies believe the customer experience starts once the prospect has given you money and has become a customer. They’re wrong. The experience starts long before a prospect has ever made a purchase and continues long after that first sale is made. The customer is experiencing through every
Your Customer Experience Might Be Costing You Dearly Read More »
Michael Barbolla, COO, Level Group When I started in the real estate industry 15 years ago, my manager paired me with a more experienced broker who worked closely with me for several months. This high achiever had detailed information on the real estate industry and gave me the “low down” on how to negotiate. I
Mentoring for Improved Performance, Engagement and Retention Read More »
