The people part of business operations.
Gabriel Bristol, President & CEO, Intelicare Direct It is often said “the only constant in life is change,” and in business this takes on several meanings, especially relating to strategy. For example, when sales are up it is wise to develop a strategy for when they might fluctuate. The same is true in staffing models and in […]
How To Manage Change & Still Keep Your Culture Read More »
Stuart Cross, Author, First & Fast For the past 30 years or more, business leaders have been exhorted to move faster and create more agile organizations that are better able to succeed in increasingly dynamic and unpredictable markets. But what are the behaviors, processes and strategies that are critical to lead your organization at pace without
7 Ways To Transform Your Organization’s Speed And Agility Read More »
Harry Hutson & Martha Johnson, Authors, Navigating an Organizational Crisis: When Leadership Matters Most Leaders are confronted with a daily barrage of demands and decisions. It’s hard to step back and consider the possibility of disasters. Some wonder if such thinking is morbid and fatalistic. But under it all, leaders hold on to myths that keep them from being
Five Myths of Crisis Leadership Read More »
Andrew Faas, Author, The Bully’s Trap: Bullying in the Workplace Throughout my career as a manager and executive, creating positive high-performing cultures has been core to my success and, by extension, the employees I was responsible for and the organizations I represented. During and since the release of my book, The Bully’s Trap – Bullying in
Creating Positive – High Performance Cultures Read More »
Ruth Ross, Speaker, Author, Engagement Evangelist Most times, when we hear the word engagement we immediately travel to that exciting moment when two people come together and pledge love, dedication and the remainder of their lives together. But engagement is more than the magical moment that occurs between two people. Engagement is the act of pledging
The ROI of Achieving The Magic Of Employee Engagement Read More »
Robert Reid, CEO, Intacct When it comes to outstanding customer service, I say live by the Platinum Rule: “Do unto others as they would want to be done unto.” Treat customers the way they want to be treated, not the way you would want to be treated. This requires you to understand their perspective and what
Customer Obsession 2.0: the Platinum Rule Read More »
William Dann, Founder & President, Professional Growth Systems, LLC, Popular organizational development literature is filled with articles about how the millennial generation is compelling managers and theorists to re-examine management practices. Annual Gallup surveys have consistently shown that only one-third of workers are “engaged in their jobs.” Gallup defines engaged employees as “those who are involved
Supervision Re-Defined Read More »
Ask most people what business they’re in and they’ll likely tell you what they do for a living. Some will define themselves by the product they produce or the services they provide, others will default to their job title or their role as a way of defining their business. The problem with these definitions is
Do You Know the Business You’re Really In? Read More »
Business travel continues to be an integral part of managing a successful business. Establishing a robust, results-oriented corporate travel management program involves many components. The establishment of a concise travel policy, appropriately managing travel expenses and ensuring that both travelling employees and your business are satisfied with travel management results will demonstrate a positive return
Attract and Retain Top Talent by Effectively Managing Duty of Care Read More »
Peter Browning and William Sparks Is it better to separate the role of chairman from that of CEO? Does the separation really enhance board governance and effectiveness? The answer to these questions may lie in a lack of understanding of how boards function. Do some Chairman/CEOs or CEOs try to control and manage their boards
Should CEO and Director Be Separate Roles? Read More »
