analytics

the ceo magazine, customer service,

Monetizing your Data through Customer Intelligence

Andrew Wells and Kathy Chiang, Monetizing Your Data: A Guide to Turning Data into Profit-Driving Strategies and Solutions How intelligent is your company about your customer?  Do you know enough about them in order to create a personalized customer experience?  Understanding your customer through deep intelligence enables you to drive the right actions and experiences that […]

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the ceo magazine, digital revolution,

Get Ready for YOUR Work Ahead

Paul Roehrig, VP & Global Managing Director, Center for The Future of Work, Cognizant Technology Solutions Countless apps now make our lives more convenient and fun, but – let’s be honest – they haven’t really improved the more important elements of our lives, like how we bank, stay healthy, insure our families, educate our children. But this is

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the ceo magazine, analytics,

The Analytical Marketer: How to Transform Your Marketing Organization (Excerpt)

Adele Sweetwood The way we market has changed. Gone are the days of one-size-fits-all campaigns, massive e-mail blasts, and measurement of direct mail  campaigns by their weight. Relying on a “spray-and-pray” approach simply won’t work anymore, because customers expect so much more from us as marketers. Customers now expect their interactions with a brand to

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