Chip R. Bell, Author, Kaleidoscope: Delivering Innovative Service That Sparkles The super cool feature of a kaleidoscope is not the charming images that take our breath away. Or, the fact that, unlike a magnifying glass or set of binoculars, you get to actively engage with the kaleidoscope to create swoons and grins. It is the fact […]
The Gems of Kaleidoscope Service Read More »
Kay Kendall, CEO & Principal, BaldrigeCoach The Baldrige National Quality Award is the nation’s only Presidential award for performance excellence. It is given to organizations that demonstrate sustained excellence across a variety of measures. Having worked with 19 recipients as well as recipients of the top level awards from Baldrige-based state and regional programs, we have
Leaders Can Change The Culture Of An Organization Read More »
David Berman, President, RingCentral How RingCentral Maintains Core Values During Rapid Growth When Vlad Shmunis, RingCentral’s founder and CEO, brought me on to his team, he asked me to lead the company’s growth with larger customers and rally the organization to the next level. In startup mode, the team was very small, fast and intense. As
Don’t Outgrow Your Roots Read More »
Linda D. Henman, Ph.D. Does your company help your customers solve problems or to make decisions that will improve their lives? Bentley Motors wouldn’t hesitate in answering that question. Bentley doesn’t build a mode of transportation; it is dedicated to developing and crafting the world’s most desirable high performance cars. Decision makers at Bentley Motors understand
Mindset Defines Results Read More »
