Dianna Booher

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Leader, Be Brief or Be Dismissed

Leaders think strategically, understand the critical link between focus and clarity, and appreciate the value of time.  So fewer and fewer are inclined to let others waste their time. Brevity has become a basic communication skill for professionals. Here are six best practices as a leader: Be brief when speaking off-the-cuff. Lectures are for the […]

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5 Reasons Employees Don’t Communicate Upward in Your Organization

Both the CFO and the CEO stuck their hand into the air as I concluded my keynote and called for questions. “Why don’t employees communicate up in an organization?” There was a little more than a twinge of frustration in the CEO’s question.  The CFO added his nod of dismay. It’s a common conundrum in

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Managers Who Motivate, Not Demoralize

Have you ever met a manager who intended to motivate staff but instead demoralized them?  Most have no idea of their negative effect. And that’s definitely not their intention. In talking with such managers or those who report to them, what surfaces are habits, attitudes, practices, and skill deficiencies that lead employees to disrespect, disengage, and decide

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10 Tell-Tale Signs That Reveal How Leaders Think

“He’s fast on his feet” or “She has a clear head on her shoulders.” “He’s definitely a thought-leader in the industry.” These current kudos pique a leader’s attention. After all, leaders look to hire, promote, and listen to those who think clearly and communicate well. But what if you’re naturally quiet and slow to speak

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Why Smart Managers Make Stupid Decisions

Ever find yourself on a team or in an organization that’s struggling because of a leader’s poor decision? Citizens clamor about such crippling effects by their politicians routinely. You sit back and reflect on the leader personally and wonder why a savvy, experienced, and ordinarily capable person could make such a stupid decision or policy—one

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